Our mission is to provide strategic, integrated, and exceptional software and IT solutions to wholesale and manufacturing businesses.

Founded in 2006, IT HELPS is a software and IT consulting firm that specializes in helping wholesale and manufacturing companies improve their efficiency, quality, and time-to-market. Our software products include a product information management system (PIM), operations management system (MRP/MES), and online wholesale quoting tool. We also offer supporting enterprise services including database development and maintenance services, enterprise IT architecture design and development, software systems integration. IT HELPS has served Fortune 500 companies as well as medium and small companies.

Company Highlights:


  • IT HELPS, LLC established
  • IT HELPS became the sole website support partner of CitySites Real Estate Group Inc, a Mahattan based real estate company


  • IT HELPS became a software development supplier of GE Fanuc, a joint venture between General Electric and Fanuc. GE Fanuc later became GE Intelligent Platforms, a business unit of GE Energy
  • IT HELPS provided MES upgrade service to Roche Diagnostics, through partner, Flexware Innovation, Inc.


  • IT HELPS signed support contract with Eyelit Inc, a Canadian Manufacturing Software Solution Company, to suppliment services requested by its Asian market


  • Patent PCT/US2009/054168 jointly invented by founder Susan Dong, and the development team of GE Fanuc was published. The patent was for a software programming method on displaying user screens within a hierarchical navigation scheme
  • Founder Susan Dong, co-developed ezOMM, the first web based manufacturing management system serving medium-sized manufacturing companies


  • IT HELPS became a major software service provider to Waterworks, the market leader in luxury bath and kitchen fittings, fixtures, surfaces, accessories, and furnishings
  • IT HELPS implemented an online product pricing tool to Waterworks. It is quickly adopted by all Waterworks’ boutique partners and showrooms


  • IT HELPS developed virtual office for Casa DiLisio Products, Inc.


  • IT HELPS implemented a product information manager (PIM) to Waterworks to manage its multi-category, multi-collection products, prices, and supplier information
  • IT HLEPS implemented UK website for Waterworks and also became the sole web service provider for Wateworks’ websites